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“Google-“?

18-Jul-11 11:57 am EST Leave a comment Go to comments

Warning: Low Patience

I

t seems even starship captains are having difficulty with the freshly-minted “Google+” these days.  And I hope Bill forgives my schadenfreude here in saying that it reassures me to know I’m not alone at least.  (I call him “Bill” ‘cuz we’re “friends” on You Tube.)

Of course, his problem is a little different from mine; whereas he was having trouble staying on Google+, despite invitation I can’t even get access in the first place.  There are two reasons for this:

  • during the “beta” phase (which with Google, as we all know, can last anywhere from 1 to 5 years as it did with GMail), there are a fixed number of users being allowed — regardless of whether you were invited, and
  • my primary account (the one that got the invite) is actually registered with Google Apps; a service for businesses which only have access to a fraction of Google’s full service offerings.

In my view, things are starting to slip a bit at Google.  It was never huge on customer service (and why should it be since the vast majority of its services are free, after all), but I can only bet the farm that the company is shooting itself in the foot handling things this way.  I keep reading reports in tech journals about how cool Google+ is, but I can’t really find out — a turn off not only for me, but the tens or perhaps hundreds of millions of others sharing my experience.

And, as for Google Apps, I actually upgraded to one of the paid business accounts and decided to terminate within the 30-day full refund period because the number of restrictions and silly rules in the service that made integration with anyone but Google virtually impossible left me wondering if their intent was to hand over the whole notion of Internet-based profit to Facebook on a gold platter.  And, again, even as a paid subscriber to Google services under Google Apps, you still don’t have full access to everything.

And now you can add Google+ to that list.

Not to say “a pox on your house”, but the rest of you who have access to Google+ can revel in your Circles, Hangouts, etc. and Spark away until your whole life’s a big, blazing inferno of Google innovation while those of us concerned with getting stuff done continue to be awestruck for a different reason watching it all on the sidelines…wondering how on Google Earth anyone could believe this company will ever be anything more than Internet ads.

In my view, Google+ isn’t a real threat to Facebook — not by a long shot.

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Terry Glavin

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